Managing Conflict with Persuasion

Learn to resolve workplace conflicts with persuasive strategies

12-Hour Course (Two-Day)

On-Site, Virtual, or Hybrid

6 –

20 Participants from your Organization

Course Description

The Managing Conflict with Persuasion course helps participants understand how to navigate challenging situations by using persuasive communication techniques. Rather than reacting defensively or avoiding conflict, this session provides the tools to turn tension into collaboration. Participants will explore the psychology behind conflict, learn to communicate assertively, and discover how to influence others’ perspectives for more productive outcomes.

Who Will Benefit

Team leaders, supervisors, and managers
Employees seeking better collaboration skills
Professionals who frequently handle disagreements
Customer service and client-facing roles
Project coordinators and team facilitators

Learning Objectives

Understand the link between persuasion and conflict resolution
Identify personal conflict styles and triggers
Apply communication tools that de-escalate tension
Use persuasive techniques to guide conversations toward agreement
Build trust and credibility during conflict discussions
Maintain professionalism and empathy under pressure

Content Overview

Understanding Conflict Dynamics

What causes workplace conflict
Recognizing emotional triggers and reactions
The impact of mindset on conflict outcomes

Persuasive Communication Essentials

Key principles of persuasion and influence
Verbal and nonverbal persuasion tactics
The role of credibility and empathy

Conflict Resolution Strategies

Finding common ground and shared goals
Negotiating with confidence and fairness
Turning disagreement into cooperation

Applying Persuasion in Real Situations

Handling resistance and defensiveness
Practical dialogue examples and exercises
Role-play scenarios to build confidence

Format and Delivery

This interactive, instructor-led training combines discussion, case studies, and practice sessions to help participants internalize persuasive communication techniques. Through guided role plays and feedback, participants build real-world skills that can be immediately applied in workplace interactions. The course is available for in-person or virtual delivery. This course is offered in a two-day (12-hour) format.

Customization

All of our instructor-led training programs can be customized to meet your organization’s specific goals, industry challenges, and team dynamics. Whether you’re looking to include real workplace examples, tailor the content to your sector, or integrate internal processes and terminology, we work closely with you to create a relevant and impactful learning experience. We also offer flexibility in course length—sessions can be adapted into shorter overviews or expanded into multi-day workshops based on your team’s availability and learning objectives.

RB4736