Microsoft Outlook Basics

Learn to Manage Email, Calendars, and Tasks with Confidence

6-Hour Course (One-Day)

On-Site, Virtual, or Hybrid

6 –

16 Participants from your Organization

Course Description

This introductory course teaches participants how to navigate and use Microsoft Outlook efficiently. Designed for users who are new to the platform or need a refresher, the training provides hands-on experience with managing emails, calendars, tasks, and contacts. You’ll learn how to improve communication, boost productivity, and stay organized using Outlook’s core features.

Who Will Benefit

Employees transitioning to Microsoft Outlook
Administrative professionals managing communication and schedules
Staff needing to organize daily email tasks more efficiently
New hires in organizations using Outlook
Anyone seeking basic training in email and calendar tools
Users upgrading from other email platforms

Learning Objectives

Navigate Outlook’s interface and key features
Compose, send, reply to, and organize email messages
Manage contacts and distribution lists
Schedule appointments and use the calendar effectively
Set up tasks and reminders to stay on track
Apply time-saving tips for inbox and workflow management

Content Overview

Getting Started with Outlook

Introduction to the Outlook interface
Customizing Outlook settings
Understanding folders and views

Working with Email

Creating, sending, and replying to messages
Formatting and attaching files
Organizing messages with folders and flags

Calendar and Appointments

Scheduling meetings and recurring events
Sharing calendars
Using reminders and time zones

Managing Contacts

Adding and editing contact information
Creating and using contact groups
Importing and exporting contacts

Tasks and To-Do Lists

Creating tasks and setting priorities
Tracking task progress
Using the To-Do bar

Outlook Efficiency Tips

Using search and filters
Setting up email rules
Keyboard shortcuts for productivity

Format and Delivery

This course is delivered in a live, instructor-led format either in person or virtually. Participants gain practical skills through demonstrations, guided practice, and interactive discussions. Real-time Q&A ensures learners walk away with confidence using Microsoft Outlook in their daily work. This course is offered in a one-day (6-hour) format.

Customization

All of our instructor-led training programs can be customized to meet your organization’s specific goals, industry challenges, and team dynamics. Whether you’re looking to include real workplace examples, tailor the content to your sector, or integrate internal processes and terminology, we work closely with you to create a relevant and impactful learning experience. We also offer flexibility in course length—sessions can be adapted into shorter overviews or expanded into multi-day workshops based on your team’s availability and learning objectives.